COURSE GOAL:  This class is geared towards Managers and Supervisors. The class will provide an overview of workplace violence as well as a review of the appropriate County policies.

COURSE OVERVIEW:  
Mandatory Training Program for All County of Riverside Managers and Supervisors - Board of Supervisors Policy C-27 states: "…It is the policy of Riverside County to provide a safe workplace for all employees through implementing a Zero Tolerance Standard. To ensure a safe workplace and to reduce the risk of violence, all employees should review and understand all provisions of this standard."

KEY TOPICS

• What is Workplace Violence?
• Types of Violent Behavior
• County Policy - Zero Tolerance
• Risk Assessment/Containment
• What To Do When An Incident Occurs
• Investigation Process
• Vital Role of Supervisors and Managers
• Role for County Employee Relations
• Violence Committee and It’s Role
• Overview of Employee Assistance Program (EAP)
• Role of EAP in Relationship to Workplace Violence