DURATION:  3 Days, 21 CE Hours

Course Overview:  Crucial Conversations gives you tools to handle life’s most difficult and important conversations. They’re the day-to-day conversations that affect your life.  Every team and every organization has problems. The difference between the best and the merely good is not how many problems they have, but whether or not they candidly discuss and resolve them. The difference is in how they handle the Crucial Conversations that are the key to resolving their problems. 

Whether they take place at work or at home, with the skills you'll learn in this course, you'll never have to worry about the outcome of another crucial conversation again!

OBJECTIVES:  

• Resolve disagreements – accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way.

• Build acceptance rather than resistance – give and receive feedback in a way that enhances relationships and improves results.

• Speak persuasively, not abrasively – effectively talk about high-stakes, emotional and controversial topics.

• Foster teamwork – get the right people involved in a way that ensures better decision-making and guarantees commitment and conviction.

   To view our cancellation, refund, and registration policies for individual courses as well as full academies, visit http://thecenter.rc-hr.com/Default.aspx?tabid=2116 or contact us at (951) 955-3255.